FAQs

1. How long will it take before I receive my order?

All shipments are made on the next business day — we'll turnover your Greenelle Skin package to our courier partner as soon as we can! As soon as they're shipped out, you can expect them within the following days:

• Metro Manila: 1-3 days
• Luzon: 2-4 days
• Visayas: 5-7 days
• Mindanao: 7-10 days
• Island (i.e Palawan): 7-10 days, could vary up until 1 month especially for hard-to-reach location.
  
  NOTE: The actual delivery period could extend depending on many factors such as quarantine guidelines, weather, and other unforeseen circumstances. We appreciate your patience and love!
  All your package from Greenelle Skin will be delivered by J&T Express Philippines! Upon the fulfillment of your order, the tracking number and a link to track your package will be sent to your indicated email.
  
  

2. How can I track my order? What courier do you use?

All your package from Greenelle Skin will be delivered by J&T Express Philippines! Upon the fulfillment of your order, the tracking number and a link to track your package will be sent to your indicated email.

3. I received wrong/incomplete/damaged items! What can I do?

In the case of wrong/incomplete/damaged items, kindly e-mail us at hello@greenelle.com or fill up this form within seven (7) days upon receiving your package. Please include in your email the complete details of your concern including your name, address, and contact number, order number, as well as photos of your waybill and items received. We will review the information and gladly replace your item upon verification of your concern!

CAN'T SEE AN ANSWER TO YOUR QUESTION?

You can contact us through our contact page! We will be happy to assist you.